One of the great dilemmas in marketing is whether to trust your instincts over what the research is showing you. Both the agency (“we know how people think”) and the client (“we know our clients”) have important insights that might not show up clearly in the research, but research can often reveal h…
Business is historically a male-dominated endeavor, so it’s no surprise that the stereotype about what it takes to succeed in business involves traditionally masculine characteristics: aggression, tactical thinking, bravado, ruthlessness, objectivity, ego, pride, sports metaphors, war metaphors, etc…
Screenwriter William Goldman once wrote of the movie industry that “Nobody knows anything. Not one person in the entire motion picture field knows for a certainty what’s going to work. Every time out, it’s a guess…nobody, _nobody_–not now, not ever–knows the least $#\*%@# thing about what is or isn’…
Every year, _Inc._ magazine ranks the [5,000 fastest-growing companies](https://web.archive.org/web/20111126125601/http://www.inc.com/inc5000/list/2011/) (privately held) in the United States. They just recently released their 2011 list, providing a fresh set of data on the movers and shakers acros…
The biggest mistake people make with website redesigns is thinking that it’s _just_ a website redesign. They see the new site, everything seems to work, and they call it done. Meanwhile, their SEO juice is leaking all over the floor. Their rankings are going to suffer, and they don’t even know it ye…
Over the years, we’ve found that there are three foundational elements to almost any brand: purpose, values, and style. ## BRAND PURPOSE Research cited in _Built to Last_ (by Jim Collins and Jerry Porras) indicates that purpose-driven companies can outperform the general market by a 15 to 1 ratio. T…
The typical modern consumer generally assumes quality and functionality as given, so what they’re really seeking are experiences that help them to fulfill their psychological needs (affiliation, aspiration, and identity). A key way to satisfy all of these needs is to cultivate a "tribe" around your …
Cereal is great. You throw some milk on it, and you’ve got a tasty and relatively nutritious breakfast. Theoretically, cereals–at least the basic, unadorned ones–should be relatively universal. There’s not much about them that predisposes them to any particular demographic or psychographic group. Ap…
Geert Hofstede’s research into national cultures from the 1960s onward has identified five primary dimensions of culture: Individualism, Masculinity, Uncertainty Avoidance, Long-Term Orientation, and Power Distance. This research has proven useful in a variety of contexts, from setting national poli…
Executives tend to be short-term thinkers. Their career has grown through easy-quantifiable successes, and they’re constantly pressured — by other short-term thinking executives — to base their actions around short-term metrics. It’s all about what happened last quarter, or last month, or even last…
Revolution is easy when you don’t have anything to lose. You say the things everyone’s afraid to say, kick in some doors, fire your guns into the air, depose some tyrannical leaders, and declare your way to be the new way of doing things. When you’re a startup, it’s only natural to have a revolution…
When designing a website, it’s important to remember that not everyone processes information the same way you do. You might enjoy taking your time and absorbing all the details, while someone else is just trying to get in, get what they need, and get out. When designing a website, you might consider…
Spreadsheets soothe nerves but distort reality. Great brands move hearts before minds. Respect data yet prioritize instinct, meaning, and identity to spark devotion and long term impact numbers can't capture.
As we’ve been working on our own content strategy for the next six months, I’ve been doing a lot of thinking about what kinds of things we should be writing about. There are all kinds of options out there, but I increasingly find myself thinking that the most effective blog posts (in terms of buildi…
Great advertising is exceptional truth-telling. In 1912, Harry McCann and four partners launched the advertising agency that would later become McCann Erickson. Their founding motto was “Truth Well Told,” which beautifully expresses one of the most fundamental (and often misunderstood) principles be…