The typical modern consumer generally assumes quality and functionality as given, so what they’re really seeking are experiences that help them to fulfill their psychological needs (affiliation, aspiration, and identity). A key way to satisfy all of these needs is to cultivate a "tribe" around your …
Cereal is great. You throw some milk on it, and you’ve got a tasty and relatively nutritious breakfast. Theoretically, cereals–at least the basic, unadorned ones–should be relatively universal. There’s not much about them that predisposes them to any particular demographic or psychographic group. Ap…
Geert Hofstede’s research into national cultures from the 1960s onward has identified five primary dimensions of culture: Individualism, Masculinity, Uncertainty Avoidance, Long-Term Orientation, and Power Distance. This research has proven useful in a variety of contexts, from setting national poli…
Executives tend to be short-term thinkers. Their career has grown through easy-quantifiable successes, and they’re constantly pressured — by other short-term thinking executives — to base their actions around short-term metrics. It’s all about what happened last quarter, or last month, or even last…
Revolution is easy when you don’t have anything to lose. You say the things everyone’s afraid to say, kick in some doors, fire your guns into the air, depose some tyrannical leaders, and declare your way to be the new way of doing things. When you’re a startup, it’s only natural to have a revolution…
When designing a website, it’s important to remember that not everyone processes information the same way you do. You might enjoy taking your time and absorbing all the details, while someone else is just trying to get in, get what they need, and get out. When designing a website, you might consider…
Spreadsheets soothe nerves but distort reality. Great brands move hearts before minds. Respect data yet prioritize instinct, meaning, and identity to spark devotion and long term impact numbers can't capture.
As we’ve been working on our own content strategy for the next six months, I’ve been doing a lot of thinking about what kinds of things we should be writing about. There are all kinds of options out there, but I increasingly find myself thinking that the most effective blog posts (in terms of buildi…
Great advertising is exceptional truth-telling. In 1912, Harry McCann and four partners launched the advertising agency that would later become McCann Erickson. Their founding motto was “Truth Well Told,” which beautifully expresses one of the most fundamental (and often misunderstood) principles be…
Plaques don’t make culture. Enron’s polished values masked a cutthroat reality that imploded. If principles aren’t practiced daily in incentives, reviews, and decisions, they’re props inviting rot and eventual ruin.
Once upon a time, Forty was totally into fixed-fee billing. Several months ago we repented of our evil ways (we now bill 100% hourly) and life’s been awesome ever since. How did we come to this change of heart, and what does it mean for our clients? **The Quick Overview** Fixed-fee Billing: At the b…
After years of soul searching, experimentation, and dipping our toes in the water, we here at Forty have finally committed to fully adopting the Agile methodology across the board. This is a pretty radical change for a marketing agency. The Agile methodology was developed in the software industry, a…
When you're designing something, it's easy to fall into the trap of designing it for yourself. If you tend to be an emotional decision-maker, you might focus on feelings and sensations rather than raw data. Conversely, if you're a detail-oriented decision-maker, you might skip all that emotional "fl…
When I was young, I had a really pessimistic view of marketing. I thought advertising was about emotional blackmail and manipulation, branding was conceptual mumbo-jumbo, design was pointless visual fluff, and public relations was just a way to hide your faults and deceive your customers. Taken toge…
Usability guru Jakob Nielsen [has criticized web firms](https://web.archive.org/web/20070707163011/http://news.bbc.co.uk/2/hi/technology/6653119.stm) for being so quick to jump on the “Web 2.0” bandwagon that they neglect basic elements of good design. He’s absolutely right, and it’s great to see so…