When I think of the people who were the most influential role models in shaping my approach to business and life, I keep coming back to astronauts. I don’t know where I’d be if it weren’t for astronauts. You see, I’m an emotional guy. I cry easily at movies. My blood pressure rises when I see injust…
Designers aren't always rational. Cognitive biases warp reviews and choices, from anchoring to loss aversion, and practical cues help you notice them and steer projects with clearer thinking.
Six common UX pitfalls drain revenue. Prioritize research over reskins, design for humans not databases, respect power users, collaborate teams, and coach users kindly. Thoughtful process beats decorative polish.
When customers flee, the temptation is a glossy redesign. Instead, uncover buried UX flaws, align messaging, and iterate with research so users feel capable, trust grows, and sales recover.
I’ve worked on a lot of enterprise software projects over the years, and one of the common patterns I’ve observed is a surprisingly high tolerance for poor user experience. If you’ve ever worked in a cubicle farm, you’re probably all too familiar with the baffling HR systems, the agonizing time-trac…
Science fiction’s bleak futures mirror your customers’ daily frustrations. Trade quick wins for human-centered marketing that honors real lives and belonging. Solve problems, restore connection, and watch your brand grow.
Agile began as a manifesto and became an industry. When design teams adapt it without dogma, tension turns into flow, scope changes stop derailing, and client collaboration beats paperwork.
One of the great dilemmas in marketing is whether to trust your instincts over what the research is showing you. Both the agency (“we know how people think”) and the client (“we know our clients”) have important insights that might not show up clearly in the research, but research can often reveal h…
The biggest mistake people make with website redesigns is thinking that it’s _just_ a website redesign. They see the new site, everything seems to work, and they call it done. Meanwhile, their SEO juice is leaking all over the floor. Their rankings are going to suffer, and they don’t even know it ye…
Cereal is great. You throw some milk on it, and you’ve got a tasty and relatively nutritious breakfast. Theoretically, cereals–at least the basic, unadorned ones–should be relatively universal. There’s not much about them that predisposes them to any particular demographic or psychographic group. Ap…
Spreadsheets soothe nerves but distort reality. Great brands move hearts before minds. Respect data yet prioritize instinct, meaning, and identity to spark devotion and long term impact numbers can't capture.
Once upon a time, Forty was totally into fixed-fee billing. Several months ago we repented of our evil ways (we now bill 100% hourly) and life’s been awesome ever since. How did we come to this change of heart, and what does it mean for our clients? **The Quick Overview** Fixed-fee Billing: At the b…
After years of soul searching, experimentation, and dipping our toes in the water, we here at Forty have finally committed to fully adopting the Agile methodology across the board. This is a pretty radical change for a marketing agency. The Agile methodology was developed in the software industry, a…
Usability guru Jakob Nielsen [has criticized web firms](https://web.archive.org/web/20070707163011/http://news.bbc.co.uk/2/hi/technology/6653119.stm) for being so quick to jump on the “Web 2.0” bandwagon that they neglect basic elements of good design. He’s absolutely right, and it’s great to see so…
Behind famous logos are scrappy stories, not pricey brainstorms. From Adidas to Volvo, names often spring from rivers, jokes, and founders’ quirks, proving creativity and context beat consultants.