Writing for Business Owners
Two Decades of Insights (And Still Going)
I’ve written more than a hundred articles about business, marketing, branding, and design for publications like Inc. Magazine and others, as well as for my own various blogs and websites.
Articles
Why is Mobile-First Design Failing?
There’s definitely some logic to the underlying philosophy of the “mobile first” approach to design, but there are also some hidden problems that cause even experienced designers to make some fundamental user experience mistakes. Doing it wrong serves only to reverse...
The Power of Designer & Developer Collaboration
There are few forces as formidable as designers and developers working together. When they’re working effectively, they hardly need anyone else. Entire companies have sprung up around strong designer+developer teams, and these collaborative teams have built many of...
Run Your Business Like an Astronaut
When I think of the people who were the most influential role models in shaping my approach to business and life, I keep coming back to astronauts. I don’t know where I’d be if it weren’t for astronauts. You see, I’m an emotional guy. I cry easily at movies. My blood...
Software Design Mistakes that Just Won’t Die
Good design is good business. I spend pretty much all day obsessing about how to improve user experiences. I've observed a number of recurring software design problems over the years, and I thought I'd share a handful of them here for your consideration. Problem #1:...
How Cognitive Bias Skews Design Reviews
Knowing when you’re tricking yourself helps you make better design decisions (This article was co-authored with Jessica Schultz) Being human means we’re not always logical. Our brains have developed certain ways of thinking that help us understand and simplify the...
Getting Past “Pretty”
You can’t solve your problems with a fresh coat of paint Let’s say a company comes to our firm interested in hiring us. We’ll call them SynergyCo. They make about $100 million/year in revenue selling a niche software product. They’ve had their market cornered in the...
Business Software Doesn’t Have to Hurt
I’ve worked on a lot of enterprise software projects over the years, and one of the common patterns I’ve observed is a surprisingly high tolerance for poor user experience.If you’ve ever worked in a cubicle farm, you’re probably all too familiar with the baffling HR...
What I Look for in Designers
I recently spoke to the seniors in Arizona State University’s Visual Communication Design department, and was asked the same question I’m asked almost every time I’m speaking to design students: “What do you look for when hiring designers?” (I should mention that I...
Marketing is Food, Not Medicine
Coca-Cola may already be one of the most recognized brands in the world, but they nevertheless spend billions of dollars every year on their marketing efforts. (And you can bet they’re not doing it on a whim. They know exactly what those dollars will bring them in...
Being Best Beats Being First
Sometimes being "first to market" means you're doing all the hard work for someone else. Maybe it's time to slow down and reconsider. The 22 Immutable Laws of Marketing by Al Ries and Jack Trout is undeniably a classic text and should be read by anyone in this...